Article #046 The Great Value of Capturing Project Team Members’ Feedback on Projects’ Performance


Project Management Information systems (PMIS) like PMWeb are the solutions that are best suited to capture the details of the different project management processes needed to deliver a capital project. This data will provide real-time information to monitor and evaluate the project’s financial, schedule, quality, safety, communication, and risk among other aspects of performance status. Nevertheless, one cannot undermine the importance of having the project team’s personal opinion on the project’s performance and what needs to be changed to ensure successful project delivery.

Because of the sensitivity and confidentiality of the project team’s feedback, this information cannot be captured or communicated using general survey applications. Therefore, using PMWeb custom form builder, a feedback form will be created for which the project team members will use to provide their monthly input. There will be no need to assign a workflow for the form as the main intention is to capture this data in a structured and complete format. The feedback form queries could be customized to meet each organization’s objectives, nevertheless, it should not be lengthy or complicated to fill. Dropdown lists for common answers and scoring are highly recommended.

The information captured in those feedback forms will provide the project’s leadership team with the personal perspective that most progress reports and dashboards nowadays lack. It allows management to have clarity on their project team morale as this will have a direct impact on the project’s success. In addition, the survey will help management to hear direct from the project team about events or actions that caused frustration and how to avoid repeating them. In brief, the feedback survey helps to promote the best practice of “voice of the project team”.

About the Authorfounder

Bassam Samman, PMP, PSP, EVP, GPM is a Senior Project Management Consultant with more than 35-year service record providing project management and control services to over 100 projects with a total value of over US $5 Billion. Those projects included Commercial, Residential, Education and Healthcare Buildings and Infrastructure, Entertainment and Shopping Malls, Oil and Gas Plants and Refineries, and Telecommunication and Information Technology projects. He is thoroughly experienced in complete project management including project management control systems, computerized project control software, claims analysis/prevention, risk analysis/management (contingency planning), design, supervision, training, and business development.

Bassam is a frequent speaker on topics relating to Project Management, Strategic Project Management, and Project Management Personal Skills. Over the past 35 years, he has lectured at more than 350 events and courses at different locations in the Middle East, North Africa, Europe, and South America. He has written more than 250 articles on project management and project management information systems that were featured in international and regional magazines and newspapers. He is a co-founder of the Project Management Institute- Arabian Gulf Chapter (PMI-AGC) and has served on its board of directors for more than 6 years. He is a certified Project Management Professional (PMP) from the Project Management Institute (PMI), a certified Planning and Scheduling Professional (PSP), and Earned Value Professional (EVP) from the American Association of Cost Engineers (AACE) and Green Project Management (GPM).

Bassam holds a Masters in Engineering Administration (Construction Management) with Faculty Commendation, George Washington University, Washington, D.C., USA, Bachelor in Civil Engineering – Kuwait University, Kuwait and has attended many executive management programs at Harvard Business School, Boston, USA and London Business School, London, UK.


Contact us